SimpleFit Window Framers™
Custom Fitted Decorative Holiday Window Frames
Shipping dates vary. SimpleFit Window Framers™ may require up to 7 working days to prepare to ship. Occasionally products may be on back order. As a result shipment may be delayed.
All shipments are F.O.B. point of origin and all shipping charges shall be paid by purchaser in addition to the price of the products. The shipping charge will be stated on your invoice at check out.
Products are shipped insured against damage. In the event you receive your order with visible shipping damage, notify us immediately and read our Return Policy Below.
All of our orders are shipped usually by United Parcel Service (UPS) or United States Postal Service (USPS). We reserve the right to change shipping carriers from customer selection based on pricing, geographical constraints and other economic or logistic issues that arise from normal business operations.
If a special order is placed the flat rate Shipping and Handling rate may not apply. When the special order price is quoted the shipping and handling will also be quoted separately.
If you wish to return any products, you must notify us by e-mail. We will issue an RMA# and instructions on how to return your product. We will only accept the return of product and process a refund if the product is in new condition and in its original packaging. Products that arrive to us without an RMA#, or do not meet the conditions detailed in our policy will be refused or returned and will not be issued a credit or refund.
Return shipping cost is the responsibility of the purchaser. Returned products must be sent freight prepaid. Returns (except warranty returns) may be subject to a 15% restocking charge.
SimpleFit Window Framers™ are guaranteed accurate to within 1/8 inch of order and to include hardware as indicated on the original online order or our system invoice. Should your order arrive manufactured or assembled with inaccurate specifications based on the ordered specifications, please contact us by email within 3 days. You will be issued an RMA# and instructions on how to return the product. AKA Ornamental, LLC reserves the right to replace the products or refund the purchase price at it's option.
All claims related to shipping damage must be reported within 3 days of receipt of purchase. We will file a claim with the shipper and ship a replacement order. Please keep the original package and contents until you receive your replacements as the shippers reserve the right to inspect the damaged goods.
AKA Ornamental, LLC will not issue refunds, credits or replacements on any order except if the problem is the result of our error. AKA Ornamental, LLC cannot issue refunds or credits on any order over 30 days from original purchase date.