SimpleFit Window Framers™
Custom Fitted Decorative Holiday Window Frames
Shipping dates vary. SimpleFit Window Framers™ may require up to 7 working days to prepare to ship. Occasionally Products may be on back order. As a result shipment may be delayed.
All shipments are F.O.B. point of origin and all shipping charges shall be paid by purchaser in addition to the price of the products. The shipping charge will be stated on your invoice at check out.
Products are shipped insured against damage. In the event you receive your order with visible shipping damage, notify us immediately and read our Return Policy Below.
All of our orders are shipped by United Parcel Service (UPS). We reserve the right to change shipping carriers from customer selection based on pricing, geographical constraints and other economic or logistic issues that arise from normal business operations.
A note about high shipping estimates on SimpleFit Window Framers™ - The shippers charge by package size rather than weight on custom made frames. The online shipping calculator tries to figure out the package size and typically gets it right. If your frame sizes are unusual, (for example very narrow and tall or very wide and short), the online shipping calculator may estimate too high. If you think that this is your case, please Contact Us and we will manually check the shipping rate before you order.
In some cases on very large frames, the online shipping estimator may not be able to accurately calculate our freight costs. Should our actual freight cost exceed the online estimator, we may not be able to accept the order. You will be notified by email of the actual shipping cost and offered options to either cancel the order or pay the additional freight charges.
Truck Freight may be required on larger items.
If you wish to return any Products, you must notify us by e-mail. We will issue an RMA# and instructions on how to return your product. We will only accept the return of Product and process a refund if the Product is in new condition and in its original packaging. Products that arrive to us without an RMA#, or do not meet the conditions detailed in our policy will be refused or returned and will not be issued a credit or refund.
Return shipping cost is the responsibility of the purchaser. Returned products must be sent freight prepaid. Returns (except warranty returns) may be subject to a 15% restocking charge.
SimpleFit Window Framers™ are guaranteed accurate to within 1/8 inch of order and to include hardware as indicated on the original online order or our system invoice. In case of your order arriving manufactured or assembled with inaccurate specifications as indicated on your online order confirmation or your invoice, please contact us by email within 3 days. You will be issued an RMA# and instructions on how to return the product. AKA Ornamental, LLC reserves the right to replace the products or refund the purchase price at it's option.
All claims of shipping damage must be reported within 3 days of receipt of purchase. We will file a claim with the shipper and ship a replacement order. Please keep the original package and contents until you receive your replacements as the shippers may reserve the right to inspect the damaged goods.
AKA Ornamental, LLC will not issue refunds, credits or replacements on any order except if the problem is the result of our error. AKA Ornamental, LLC cannot issue refunds or credits on any order over 30 days from original purchase date.